AZOR – Privacy Policy

Introduction

AZOR ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website(s), mobile apps, cloud voice platform, and other online and offline products, services, and experiences (collectively, the "Services").

By accessing our website or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our site and Services.

Information We Collect

Personal Information You Provide

• Contact information. Name, business name, job title, email address, phone number, and mailing address.
• Service inquiries. Information submitted through contact forms, quote requests, or service consultations.
• Payment information. Billing and payment details when you purchase our Services. Financial information is collected and stored by our third-party payment processor and governed by their privacy policy.
• Communications. Emails, support requests, chat messages, and other correspondence you send to us.
• SMS consent data. If you opt in to receive text messages, we collect your phone number, opt-in timestamp, and method of consent.

Information Collected Automatically

• IP address, browser type, operating system, and device information.
• Pages visited, time spent on pages, referring URLs, and click behavior.
• Cookies and similar tracking technologies (see "Cookies" section below).

Information from Third Parties

• Business contact data from trusted partners and public directories.
• Analytics data from services such as Google Analytics.

How We Use Your Information

• To provide, maintain, and improve our cloud communications and UCaaS Services.
• To respond to inquiries, process requests, and deliver customer support.
• To send service-related communications, including appointment reminders, system notifications, and account alerts.
• To send marketing communications where you have opted in or where permitted by law.
• To send SMS/text messages if you have provided consent (see our SMS Terms & Conditions).
• To analyze website usage and improve our site experience.
• To detect and prevent fraud, abuse, or security incidents.
• To carry out our obligations arising from any contracts entered into between you and us, including billing and collection.
• To comply with legal obligations.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for the website to function properly (session management, security).
• Analytics Cookies: Help us understand how visitors interact with our site. We use Google Analytics, which collects anonymized usage data.
• Marketing Cookies: Used to deliver relevant advertising and measure campaign effectiveness.

You can control cookies through your browser settings. Disabling certain cookies may limit site functionality.

How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Trusted third parties who help us operate our business (hosting providers, payment processors, CRM platforms, email delivery services). These providers are contractually bound to protect your data.
• Telecommunications Partners: Carrier and UCaaS platform providers necessary to deliver your phone system services.
• Legal & Compliance: When required by law, regulation, legal process, or governmental request, or to protect the rights, safety, and property of AZOR, our customers, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

SMS/Text Messaging Data

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

For complete details on our text messaging program, please see our SMS Terms & Conditions.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include encrypted data transmission, secure server infrastructure, and access controls.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected. When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements.

The foregoing will not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, to file a legal claim or defend ourselves against one, or for evidential purposes. When your data is no longer needed, we securely delete or anonymize it.

Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any email, or contact us directly.
• Opt-Out of SMS: Reply STOP to any text message. See our SMS Terms & Conditions for details.
• Do Not Sell: We do not sell personal information. If you have concerns, contact us at the address below.

To exercise any of these rights, please contact us using the information provided below. We will respond within the timeframe required by applicable law.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any information.

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will promptly delete it.

Changes to This Policy

From time to time, we may update this Privacy Policy. When we make changes, we will revise the "Effective" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or Services after any changes constitutes acceptance of the updated policy.